Privacy Policy

1. Who We Are

Surplus Recovery is operated by Insightifi LLC ("we," "us," or "our"), a New York limited liability company. We help individuals identify and recover unclaimed property held by state treasuries on their behalf. Our website is surplusrecovery.io.

2. Information We Collect

We may collect the following types of information:

• Identity information: name, address, date of birth, and government-issued ID (required to process unclaimed property claims).
• Contact information: email address and phone number.
• Public records data: information sourced from publicly available state unclaimed property databases.
• Usage data: pages visited, time on site, and browser/device type collected via standard analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Identify and notify you of unclaimed property held in your name by state agencies.
• Process and submit claims on your behalf pursuant to a signed agreement.
• Communicate with you about your claim via email and SMS.
• Comply with applicable state laws governing unclaimed property recovery.
• Improve our services and website experience.

4. SMS Communications

If you provide your phone number or respond to an outreach SMS, you consent to receive text messages from Surplus Recovery regarding your unclaimed property case. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not share your phone number with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• State agencies: We submit your identity documentation to the relevant state unclaimed property division to process your claim.
• Service providers: We use trusted third-party services (e.g., email delivery, SMS, document storage) solely to operate our platform. These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements: We may disclose information if required by law or to protect our legal rights.

We do not share your information with third parties for marketing or advertising purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Claim-related records are retained for a minimum of five years in accordance with state regulatory requirements.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS), access controls, and secure cloud storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: